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Returns & Exchanges



We hope that you love your new purchase!

But if for any reason there is a problem with your order, please contact us within 5 days of receiving your item(s) at: info@handpickedlove.co.uk with your full name, e-mail address, order number, description of the problem and whether you would like to return or exchange, and we will get back to you within 24 hours.

Under the Distance Selling Regulations, you have 14 days after purchase to return your item(s). All returns must be unworn and in their original packaging otherwise we may not be able to process your refund.


Please Note: In the interest of hygiene, we do not offer exchanges or refunds on pierced earrings unless they are faulty. 




Once we have contacted you about the problem we will then need to receive the item(s) back before we can re-credit your account or send out your replacement item. If you are returning the item(s) because of an error on our part, we will be happy to refund the shipping charges. Otherwise you will be responsible for those charges. We cannot be held responsible of a parcel gets lost in the post so we recommend you send parcels by recorded delivery to insure they reach us quickly and safely. Once we have received your item(s), we will then refund to your account, this will be the same account or card that you made the purchase with. Please allow 5-10 days for the money to be re-credited. This depends on your back account or credit card company.


Please Note: Unfortunately All Sale Items are non refundable, however, we would be happy to offer an exchange or credit note. 




If you would like to exchange your purchase for something of the same price, then include in your e-mail which item you require and we will simply send this out you once we have received your item(s) back. If you have any further questions about returns or exchanges, please read our Customer Services page or contact us at: info@handpickedlove.co.uk