Privacy & Cookies Policy

Handpicked Love (“Handpicked Love”, we”, “our”, “us”) is a trading name of R. D. J. Global Limited. We respect the privacy rights of it’s online visitors (“you”, “your”, “yours”) and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with. We are committed to ensuring that your privacy is protected. We will ensure that any information we obtain and use will always be held, used and transferred in compliance with all applicable data protection rules. We will never pass your details to anyone else without asking you first. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The following information sets out how Handpicked Love uses and protects any information that our online visitors give Handpicked Love when visiting our website. By visiting www.handpickedlove.com / www.handpickedlove.co.uk you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/07/2013.

If you are under 16, we require that you inform a parent or guardian about our Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before placing an order or registering with us.

WHAT WE COLLECT FROM YOU

We may collect the following information for the purposes of processing you order and giving you the best possible service:

Name
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Take and fulfill customer orders
Internal record keeping
Administer and improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes such as reason for purchase and how you found our website. We may contact you by email, or mail. We may use the information to customise the website according to your interests.

We may also collate statistics about site traffic and sales, which we may pass on to trusted third parties to assist us in improving the service we provide to you. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

WHAT IS A COOKIE? DO I HAVE TO ACCEPT THE USE OF COOKIES?

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

You can choose to accept or decline cookies Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. As we uses cookies as part of the mechanism to hold the contents of the shopping basket when you visit our site, and as such we require both permanent and session cookies to be enabled. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

HOW WE USE COOKIES

We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website and service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at: info@handpickedlove.co.uk, we will promptly correct any information found to be incorrect.

SECURITY CHECKS

We carry out random security checks on orders to protect against the fraudulent use of credit/debit cards. These checks take various forms, and from time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can also assure you that all information is shredded as soon as we have confirmed the details required. We hope you appreciate that this is undertaken in the interests of fraud prevention, and is a necessary precaution.

TO UNSUBSCRIBE FROM OUR MAILING LIST

You may send us email to opt out of our mailing list. If you have sent a message to Handpicked Love and ask us to remove you from our mailing list to stop sending e-mails to you, but this hasn't happened, it may be because the e-mail address to which we are sending them is different from the address from where you sent your request. Please check the address we are using and include this information in your request.